How to check logs for a specific email in Mailgun

Modified on: Tue, 23 Jul, 2024 at 7:44 AM

1. Log in to Mailgun Dashboard and click on Sending in the menu.

3. Click Logs

4. Ensure the correct domain is selected.

5. Click on Add Filter

6. From the dropdown list, select the recipient and paste the email address you want to check the delivery status for.

7. Click on the “Filter” button to apply the search.

8. Once you find the email, click the gear ⚙️ icon on the right.

9. Select “Quick View” from the options.

10. A preview of the email will appear, showing the delivery details

Common Errors and Solutions:

Not Delivering to Previously Bounced Address

Solution:

1. Navigate to Sending → Suppressions.
2. Choose the correct domain at the top.
3. Search for the recipient’s email address.
4. Select the recipient and click the trash icon on the right to remove the email from the Bounces tab.

2. If the Recipient Unsubscribes Accidentally

• Go to the Unsubscribes tab and remove the email from there.

Common Errors and Solutions:

1. Unauthenticated Email from xxxxxxxxxxxx.com

Solution:

• Set DMARC to none for the custom domain.

• If using Gsuite, you can configure DMARC to none directly in your Gsuite settings.

2. Unauthenticated Email from Yahoo, Hotmail, AOL, Outlook

Quick Workaround:

• Switch the sender’s email from the external domain (e.g., name@yahoo.com) to your own domain (e.g., name@your_domain.com) or a Gmail address (e.g., name@gmail.com).