How to Purchase a Phone Number in a Sub-Account
Modified on: Tue, 23 Jul, 2024 at 7:44 AM
Grasping the process of acquiring a phone number is essential for the smooth functioning of your business. This guide will walk you through each step involved in purchasing a phone number within a sub-account for your business.
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Step 1: In the top-left corner, click on the account switcher to select the sub-account where you’d like to purchase a phone number. Simply search for the desired sub-account and choose it.
Step 2: After switching to the sub-account, go to the Settings section.
Step 3: Select the “Phone Numbers” option.
Step 4: Click on the “+ Add Number” tab to add a new phone number.
Step 5: Choose the country where you would like to purchase a phone number.
Here’s a list of countries supported by the Native Phone System/Twilio:
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Twilio Phone Number Availability & Capabilities
If the desired country is listed but not available in the system, you can purchase the number directly through the Twilio console for that location. (Applicable only to Agencies using Twilio as the default telephony provider). -
Note: A regulatory bundle or address will be required if your agency is located outside of the USA or Canada.
You can also use the filter option to search for your desired numbers based on specific first or last digits. This allows for more precise selection of phone numbers tailored to your preferences.
Please Note:
Regulatory Bundles/Addresses are a standard industry requirement, not specific to HighLevel.
If your sub-account is located outside of the USA and Canada, we strongly recommend completing the regulatory bundle/address registration to ensure the best possible telephone experience.
Step 6: Once you’ve selected the desired number, click on the Proceed to Buy button to purchase it.
After clicking the button, the selected phone number will be purchased and added to the Phone Numbers tab.
Once the process is complete, you will see that the phone number has been successfully purchased and added to your account.
