Troubleshooting when Conversations are glitching

Modified on: Tue, 23 Jul, 2024 at 7:44 AM

Why are incoming calls from different callers all showing the same number (e.g., +266696687)?

When calls from different contacts are being combined into a single conversation, it’s typically because the leads are calling anonymously.

Why are replies appearing in separate conversations?

If you’re seeing multiple conversations on the same topic, it’s likely because your Twilio number has been added to a group conversation.

Currently, group texting or group SMS is not supported.